Your Privacy Matters to Us
We've built dewa88 around your trust. This privacy policy shows exactly how we collect, use and protect your personal information when you open an account, deposit via DANA...
What We Collect and Why
When you join dewa88, we collect information needed to verify your identity, process your DANA, OVO, GoPay and QRIS transactions, and keep your account secure. This includes your name, email, phone number, date of birth and payment details. We use this data to deliver our service, prevent fraud, comply with local regulations in supported regions, and improve your lobby experience. We never
sell your information to third parties. Your data stays with us and our trusted payment partners.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Questions About Your Privacy
Email Support
Reach our privacy team at [email protected] with any questions about how we handle your personal data, account information or payment history.
Live Chat
Chat with our team directly through your account dashboard. We're here to explain our privacy practices and address your data concerns in real time.
Account Settings
Manage your privacy preferences, review connected payment methods and update your personal information anytime from your account control panel.
How We Protect Your Trust
Encryption Standard
All data transmitted between your device and our servers uses industry-standard SSL encryption. Your account credentials and payment details are never stored in plain text.
Payment Partner Vetting
DANA, OVO, GoPay and QRIS integrations are verified and monitored. We audit our payment partners regularly to ensure your transaction data meets security benchmarks.
Fraud Detection
We monitor account activity for unusual patterns and suspicious transactions. If we detect risk, we'll contact you immediately to verify the activity.
Data Retention Limits
We keep your personal information only as long as needed to serve your account and meet legal obligations. Inactive accounts are reviewed annually for data minimization.
Staff Access Controls
Only authorized team members can access your data, and only when necessary to support your account or investigate a security concern. All access is logged.
Regular Security Audits
We conduct third-party security assessments and penetration testing to identify and fix vulnerabilities before they affect your account or payment information.
Consistency Across Our Platform
What Defines Our Privacy Approach
Minimal Data Collection
We ask only for information essential to verify your identity, process your DANA, OVO, GoPay or QRIS payment and keep your account secure. No unnecessary fields.
Clear Consent
Before we collect or use your data, we explain exactly what we're doing and why. You control what information you share with us and our payment partners.
No Data Selling
We never sell, rent or trade your personal information to marketers, data brokers or third parties. Your data stays within dewa88 and our trusted service providers.
Right to Access
You can request a copy of all personal data we hold about you anytime. We'll provide it in a readable format within 14 days of your request.
Right to Delete
You can ask us to delete your account and associated data. We'll remove it within 30 days, except where local law requires us to retain records.
Breach Notification
If we discover unauthorized access to your data, we'll notify you and relevant authorities immediately. We maintain incident response protocols and cyber insurance.